This forum is for general questions about GA Pro. This includes but is not limited to installation, configuration, and anything else that doesn’t fit into one of the other forums. If you have a general question, please post it publicly using the form below. Or if you prefer, contact us directly.
Browse support forums for GA Pro »
Forum : General Topics
There are 25 posts in this forum.
Can you tell me how I can print reports from the Pro version? Thanks
The pro version is focused on front-end input, forms, and such. It doesn’t really include any “report” functionality. You may be able to find a suitable plugin at the WordPress Plugin Directory that can generate reports and so forth.
Is there a plugin the team here can recommend that gives me the google analytics dashboard (or something like it) in the backend of my WordPress site? Similar to that of Monster Insights? (Secretly hoping Jeff has already created something phenomenal like this and I don’t have to go to another plugin company for subpar support and bloatware plugins )
Hi Candace, I get asked this question a lot. Basically it’s just not safe (or wise) to display GA data inside of WordPress (like on the dashboard). Over the years, I’ve seen just about every plugin that displays analytical data on the dashboard get seriously hacked, compromising many sites along the way. Best advice to view your GA data is to just log in to Google and go from there.
Thanks for that insight Jeff! Means a great deal and will keep things much more safe for us. X.
Good day,
I’m having trouble getting any analytics data or reports (real-time or not) since I switched from the original GA Google analytics plugin to the pro version. Puzzling because the installation was exactly the same, simple, and I waited 48 hours to no different results. Any help is much appreciated so we can get our data again. Thank you.
Not sure what might be happening, but I would be glad to check your web pages to see if the plugin is doing its part by adding the tracking code. Because really that’s all the plugin does: add the required tracking code to your pages. Everything else, all the crawling and collecting of data, that’s entirely up to Google. Note: if you don’t want to share your URL here publicly, you can reach us anytime via our contact form.
I admit I was puzzled too because it’s such an easy-to-use plugin. The first time I set it up the standard version it was so smooth and immediately started giving data. Checked the tags though so it only populated on one page and I figured I’d have to create the other events and what have you to get all the data I need.
I’m very new to using google analytics (not plugins) so it could be something I easily missed. My URL is https://www.indigoafterglow.com
Yeah looking at your pages, the tracking code is added but incorrect. It looks like you may have tried adding something to the plugin setting, “Custom GA Code”, correct?
No, I didn’t add anything at all… it’s clear this was an oversight and mistake on my part. I stuck to the instructions like white on rice lol. Even followed the same YouTube video I used to install the standard plugin. Thinking I may have even pasted something in an incorrect spot or without being through – honestly, I’m puzzled
because I followed the instructions to the T the first time with no issue and did the same as I said before but I will go back, deactivate everything reactivate it and begin again. Thanks for your help nonetheless.
No problem, glad to help anytime. After you reset the plugin, let me know and I’ll check the tracking code again, make sure it’s all good.
Went back and checked my dashboard again to see the custom code area of the plugin is blank, as I thought. I only have customer tracker objects and tracker code preview sections filled. The customize section of the plugin (where you can put up to 5 custom codes) is also completely blank too. Not sure if that info helps you understand where I may have gone wrong any further however thought I’d offer it anyway. Thanks.
Yeah not sure, if it were me I would just deactivate the plugin license, then remove the plugin and start over following the Installation steps. That way you know you’re not doing anything extra that is not necessary.
Good day Jeff,
Did it all and nothing. When I go to my realtime report in GA and scroll the site, it’s not picking up activity. I reviewed my plugins & remembered that I installed the WP Code Plugin some time ago to inject my Facebook code into the header of my site. Checked the reviews and changelog on that plugin and I then realized I couldn’t access my settings… it was causing the same problem for others too. Maybe this is what you were speaking of? Could that potentially be what’s breaking the GA Code? I’m puzzled again because when I used the standard plugin everything set up and worked like a charm. After switching to pro, the setup’s been an issue and I think the other plugin may be causing it.
Here is what I know:
1) You’ve set up the GA Pro plugin to use Global Site Tag (first plugin setting).
2) In the source code of your web pages, the output tracking code is the exact same as before you reset the plugin:
That is incorrect, compare with the following..
3) Here is what the Global Site Tag tracking code should look like:
So that’s the issue as far as I can tell: the tracking code is incorrect. Comparing the two examples above, it looks like some extra code is being added somewhere, either via GA Pro or some other plugin. In order to resolve the issue, you’ll need to figure out what is adding that extra code.
Ok then at least I know it’s not me. I’ve followed instructions and now I have to narrow down what is adding extra code. Thank you.
As a matter of fact, I checked my GA pro plugin, and the exact same output tracking code you’ve posted here is what’s displayed to me in the tracking code preview. I know for a fact that I’m not manipulating the preview, all I’ve done on my end is post the tracking code exactly as it was copied in google analytics. I’m going to send an official email with the screenshot for reference because all worked well with the standard plugin.
Okay yeah a screenshot will be useful. Send a quick email via our contact form and you can attach a screenshot to my reply.
Was there a resolution to this issue? I’m having the same problem. I added the Pro version to my two sites on August 16th and no data has been collected since then under Google Analytics GA4. Tracking method used is Global Site Tag, changed from Universal to Global.
The plugin only adds the required tracking code to your pages. Literally everything else — all of the crawling, collecting, data, etc. — that’s entirely up to Google; the plugin has nothing to do with it.
So with that in mind, if you want to share your site URL, I would be glad to take a look and check if the plugin is doing its part by adding the tracking code to your pages. If you want to share a URL privately instead of publicly here in the forums, reach us via our contact form.
Anything beyond that, best advice is to ask in the Google Analytics support forum, where someone on the Google team can take a look and try to help.
Adds: also note that GA4 requires a new Tracking/Measurement ID. Any previous non-GA4 tracking ID will not work with GA4.
There are two URL’s: https://www.mineralresourcesint.com & https://elete.com.
Hi, we chose GA Pro because of the ability to skip tracking on dedicated pages. Background: We are running an extranet and only want to have the tracking behind the login.
So we added the public pages (e.g. home, id=2) to “Disable Tracking” -> “Post-ID” -> “2”.
Looking into the frontend, although the gtag-Code appears also on this page, which we abolutely want to avoid. Also ga-Cookies are set there.
Did we do anything wrong ot doesn’t it simply work to show the tracking code only on dedicated pages?
Glad to help.
That is a bug that is fixed in the next version (2.4) of GA Pro.
It has not been released on site yet, but it is complete if you would like an advance copy.
I sent a reply to you via email, let me know if you don’t find it soon.
Anyone else have a fatal error message in WordPress when installing pro plugin? :
Fatal error: Cannot redeclare ga_google_analytics_credit() (previously declared in /public_html/wp-content/plugins/ga-google-analytics/inc/plugin-core.php:77) in /public_html/wp-content/plugins/ga-google-analytics-pro/inc/core-functions.php on line 653Hi Stephanie, glad to help. That error happens when you try to activate the pro version while the free version is still active. The solution is to simply deactivate/remove the free version, *then* go ahead and activate pro. Fyi this is explained in the installation guide for GA Pro. I hope this helps, let me know if any questions.