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This forum is for general questions about USP Pro. This includes but is not limited to installation, configuration, and basic implementation. For advanced questions, check out the Advanced Topics.

Post questions about General Topics using the form below.

Forum : General Topics

  1. Courtney BesterApril 24, 2017

    Hi. I have added custom fields to my form. Once a user has submitted the form, where can one view this info?

    • Jeff Starr

      Jeff StarrApril 25, 2017

      In the WordPress Admin Area, you can view the attached custom fields by visiting Edit Post, and then enabling display of the “Custom Fields” meta box. On the front-end, you can use the free Helper Plugin to display any custom fields along with any necessary markup.

  2. Danyel AndréNovember 13, 2017

    When users post their own content it is stored as plain text without any formatting. No line breaks, no headlines…nothing.

    How to solve that?

  3. New UserNovember 25, 2017

    Hi, I like the USP Pro and I am considering to install it. However, it is not clear to me if an user can edit their posts after submitting?

    • Jeff Starr

      Jeff StarrNovember 25, 2017

      Glad to help. Posts submitted via USP are treated by WordPress just like regular posts that you create via the Admin Area. So users will be able to do the same things for submitted posts that they can do for regular posts. For example:

      • If the person submitting the post is an Contributor, Author, Editor, or Admin, they will be able to log in anytime and edit/delete their posts via the Admin Area > Edit Post screen
      • If the person submitting the post is a Subscriber, they can log in, but not edit or delete any posts

      Also check out more info on User Roles.

  4. New UserNovember 25, 2017

    Hi. I am getting the following error when trying to submit my form:

    “ERROR: Important! Please fix the following issues: Incorrect form type. Please notify the administrator.”

    • Jeff Starr

      Jeff StarrNovember 25, 2017

      Hi. That error means that you have specified an incorrect form type for the plugin feature, “Extra Form Security”. The quick solution is to disable that feature by unchecking the “Enable this feature” box (under the USP General tab). Then, here is a tutorial that explains how to configure it properly.

  5. New UserNovember 25, 2017

    I purchased the pro version and created a form that includes a category dropdown. the dropdown does not work – if i click it, nothing happens. i also tried to change it to checkboxes but it doesn’t change the look (it stays a dropdown). can you please give me an answer what to do or which setting i need to use in order to make it work.

    • Jeff Starr

      Jeff StarrNovember 25, 2017

      Glad to help. It sounds like maybe no categories have been selected for the field. There are several ways to specify which categories are included/displayed. There are two ways of doing this:

      Globally, via the plugin settings:

      1. Visit plugin General settings > Category Settings > “Post Categories”
      2. Select any categories that should be displayed by default in any form (click the toggle link to view categories)

      Or, locally, per form, via the category shortcode:

      For example, something like this: [usp_category include="all_include_empty"]

      When you use all_include_empty for the include attribute, the category field will display all categories, even they do not contain any posts. More info about the category shortcode. More info about adding categories.

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