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This forum is for general questions about USP Pro. This includes but is not limited to installation, configuration, and basic implementation. For advanced questions, check out the Advanced Topics.

Post questions about General Topics using the form below.

Forum : General Topics

  1. Lone JensenApril 1, 2014

    Is there a simple way to change the wording of the ‘Add another file’-button? I’ve looked through the setting but I can’t seem to find one.

  2. Charlotte CraigApril 2, 2014

    Hi I can get my custom fields to display anything other than Example label 1 and example input 1 etc. Can you help I have tried everything in settings:(

  3. jose maria quesadaApril 4, 2014


    We try to use a post-type which is a portfolio.

    We’ve have typed in “Specify Existing Post Type” the custom post type “portfolio” and this works. But we do not know how to create a field selectable categories from this custom post type.


  4. Dana LoganApril 17, 2014

    Jeff, I have a question. I have USP set up on a site and I am using a contact form. When someone fills out the form it is showing the admin email as who it is from instead of the email from the person who filled out the form.

    This is my current set up:

    [usp_name class="" placeholder="Your Name" label="" required="yes" max=""]
    [usp_email class="" placeholder="Your Email" label="Your email" required="yes" max=""]
    [usp_content class="Your message content" placeholder="Your message content" label="Your message content" required="yes" max="" cols="" rows="" richtext="off"]
    [usp_captcha class="" placeholder="" label="" max=""]
    [usp_submit class="" value="Submit"]

    • Jeff StarrApril 18, 2014

      Check the Admin settings > “Email From” and change it to leave the field blank. Note there is a typo in the description for this setting, it should say:

      “Email address to be specified as the “From” address (leave blank to use the submitted user address)”

      Update: this typo is fixed in the v1.6 update.

  5. Nathan LeglerApril 23, 2014

    Is it possible to set the default format for submitted posts to “Video”. My website is based on submissions of video links and would be awesome to have the default format to “Video” instead of “standard”

  6. Nathan LeglerApril 24, 2014

    Yes so I have two separate forms. I want one form to automatically be under one category and another form to automatically be under different category. I want to have the category hidden on the front end for users. What shortcode would I use?

    • Jeff StarrMay 15, 2014

      There are two ways to specify categories for submitted posts. First, you can visit General > Category Settings, and check/enable the option to “Hide Category Field”. Then in all of your forms you can just use the category shortcode as usual. For example, to assign categories 1, 2, and 3 to the submitted post, the shortcode looks like this:

      [usp_category cats="1,2,3"]

      The other method of assigning categories to submitted posts is to just add a hidden field, like this:

      <input name="usp-cats-default" value="1|2|3" type="hidden" />

      This second way of doing it is nice because it doesn’t matter if the setting “Hide Category Field” is enabled or not. In fact, if you leave it disabled, you can assign categories AND display the Category field for users to select additonal categories.

      • Rob DobsonJune 29, 2016

        Hi – on this one – where do you add the second ‘input’ line of code?


      • Jeff StarrJune 29, 2016

        Hi Rob, you can add that line anywhere in the form content on the Edit Form screen.

  7. Jeffrey BeerMay 20, 2014

    I don’t have the options “Register New Authors” or “Register Only” in my General->User settings, as described here:

    I’ve just installed User Submitted Posts Pro v1.7, immediately after purchase and download. Am I missing something?

  8. Donovan CampbellJuly 1, 2014

    Can USP PRO send an email notification to subscribers with contents of the most recent posts?

    • Jeff StarrJuly 1, 2014

      Yes, check out the Admin Settings, where you will find options for sending CC emails to the admin, submitter (user), and any other emails that should be notified.

  9. Mathew OldakerAugust 21, 2014

    A question about hidden fields, using the above example… Is it possible to have a “unique” title for each post? if I try to submit 2 posts i get the following error… “Duplicate post title detected. Please enter a unique post title.”

    • Jeff StarrAugust 21, 2014

      Yes, please visit General settings and make sure that the option “Unique Post Titles” is not checked, then save changes.

  10. Cameron MuirOctober 20, 2014

    Hello Jeff, when a user misses a required field on the form it reloads the form asking them to fill in the missed field but it loses all the form data that the user had entered. Could you make it retain that data?

  11. Carlo TrimarchiOctober 21, 2014

    Is there any way to send the content of the submitted form through the email alert to the user?

  12. Cameron MuirOctober 21, 2014

    Hello Jeff, I’m getting a successful post notification email when any new post is published on my WordPress site, not just user submitted posts…

    • Jeff StarrOctober 22, 2014

      Hi Cameron, yes this is a bug and is already fixed in the next version of USP Pro (1.9). Should be available by the end of the week if all goes well.

  13. Chris AlfordOctober 24, 2014

    Is it possible to edit which custom fields appear in a contact form email?

    • Jeff StarrOctober 24, 2014

      Not in the current version, but I’ve added a filter hook to version 1.9 that will enable complete control over custom field content in contact form email. For example, in version 1.9, the following function can be added to the theme’s functions template:

      function usp_filter_custom_fields($fields) {
      	if (!empty($fields)) {
      		if (isset($fields['usp-custom-1'])) unset($fields['usp-custom-1']);
      	return $fields;
      add_filter('usp_send_email_print_fields', 'usp_filter_custom_fields');

      That example will exclude the custom field named usp-custom-1. Version 1.9 should be available sometime this weekend :)

      • Chris AlfordOctober 27, 2014

        That’s great Jeff. When version 1.9 is available, will it just be easy to update it through the plugins section in WP?

      • Jeff StarrOctober 27, 2014

        Yep, it’s all automatic :)

        (or you can log in here at Plugin Planet to download and install manually)

      • Chris AlfordOctober 28, 2014

        I have just upgraded to 1.9 and just wanted to clarify that in the code you gave above I will need to change usp-custom-1 to the name of the custom field I want to change?

      • Jeff StarrOctober 28, 2014

        Yes, exactly.

  14. Cameron MuirJanuary 22, 2015

    Hello Jeff, Is it possible to use the new Google reCAPTCHA with USP Pro?

  15. Gabriela TelleriaJuly 17, 2015

    Good afternoon , I have published several forms when left in pending state , as configured “auto publish post” but I want only one of them can do “always publish immediatly ” can help me?

  16. Dima VoloJuly 21, 2015

    Jeff, I have

    [usp_content placeholder="Please enter the content of your page or article (max 400 characters)" label="Enter Content" required="true" max="400" richtext="on"]

    The WYSIWYG editor renders fine within the form, but after the form is submitted, inside WordPress’ “Posts” none of the rich markup has come through. Instead, I see a blob of unformatted text, with no line breaks even.

    Could you please advise?

  17. Emil JannessonJuly 24, 2015

    How do I prevent the form from fully resetting if a user forgets to input some information?

    For example, I’m a user and I’m submitting a form that requires a lot of information but I forgot to put in my name and hit submit, the form now resets and tells me I need to enter my name and now I have to re-enter everything again.

  18. Justin SilvermanAugust 9, 2015


    Just installed the most recent version of USP Pro on WP 4.2.4. When going to the USP Form Builder, no USP Quicktags are showing up. And when I click the “Text” tab, it won’t let me go back to “Visual.” Is there a way to debug this issue? Thanks.

  19. Nicholas WilsonSeptember 20, 2015


    Thrilled you made a pro version. I am seeming to have trouble with tags and categories. Do tags and categories need to be created before in wordpress to allow for USP to see them? I have since created tags in wordpress, but USP only displays 4 of the 10 tags I have created.

    Thanks in advance!

  20. DevOctober 17, 2015

    Hello, I have set minimum character limit to 500, but people can still submit 100 characters article by adding lots of space in the end. How to fix that?

    I am interested in setting limit by words, but I think that will be difficult. If any easy way, please let me know.

    Thank you.

  21. Anand GopalakrishnanOctober 29, 2015

    Is there a way I can show all the available categories by default to the User instead of selecting the categories from the Show Categories settings

  22. Kobi PincusDecember 3, 2015

    Hi Jeff,

    Two Quick Questions…

    first…how can I set the usp form to be full width? (not having a sidebar)

    second…is there a way to easily duplicate an entire form?

    thanks in advance!

    • Jeff StarrDecember 19, 2015

      Hi Kobi,

      Glad to help:

      1) “how can I set the usp form to be full width? (not having a sidebar)”

      A couple of options for adjusting the form width. You can try switching to a different USP Form style (under CSS/JS settings tab). Or you can target the USP Form via CSS, something like this:

      #usp-pro.usp-pro { width: 100%; }

      You may need to adjust the width value to suit your needs. And/or you may want to adjust the widths of individual form fields, for example:

      .usp-input, .usp-textarea { width: 100%; }

      You can adjust any CSS via the CSS/JS settings or via your theme’s style.css, etc.

      2) “is there a way to easily duplicate an entire form?”

      The easiest way to duplicate an entire form is to copy the form contents and paste it into a new form (i.e., Add New Form). Then you would want to copy over any Custom Fields that are defined.

  23. New UserDecember 19, 2015

    I don’t seem to have any of these quicktags in my form editor.

    • Jeff StarrDecember 19, 2015

      Try clicking on the “Text” tab that is next to the “Visual” tab (just above the content field on the Edit Form screen). Toggle between the two tabs a few times. Sometimes that wakes up WordPress to load the required scripts and display the new Quicktag buttons. May also try clearing cache/cookies and refreshing the page.

  24. New UserDecember 19, 2015

    Can you tell me if there is a way to to place a character limit on a custom field on a USP form? I know about max and min limits for the content area but I can’t find a way to impose different limits on different custom fieds. For example I have a field called Short Description 350 chars max but I also have a Long Description 1500 chars max.

  25. New UserDecember 19, 2015

    How do I define the name of the custom field?

    e.g. usp-custom-dog

    I thought it is defined by name#dog but that is not true.

  26. Jeff StarrDecember 19, 2015

    Glad to help. Basically when you use the default custom field definition, like name#dog, USP will prefix it with usp-custom-.

    To specify a custom field that is not prefixed by usp-custom-, you can add the field name to the option, Advanced > “Custom Custom Fields”.

    So for example, visiting that Advanced setting, I could add:

    rat, snake, monkey

    So then in my custom-field definitions, I can use:


    And these fields will NOT be prefixed by usp-custom-.

    Here is more information about how it works:

  27. New UserDecember 19, 2015

    On my forms, I don’t see a submit button (or I see two of them).. help?

  28. FatGuyOnBikeJune 16, 2016

    Hey Jeff,

    I have a small problem hopefully. I have some USP Forms and everything works fine with them. The only problem is the “Content”. When I add this field to the USP Form and the user fill out the textarea than the complete text which was written has no breaks or paragraphs even when the user press multiple times “enter” to format the text. I dont want to activate the “Rich-Text” option I just want a simple textarea who does this. Like when I write an article in the WP Backend with text view instead of the visuel. Is this possible? Especially for long posts its horrible when there isnt even a simple break.

    best regards,

  29. Sander MeuweseAugust 2, 2016

    I have bought USP Pro. Can you explain how to make the blog private? So posts can only be read by members and only members can post and comment. Rest of the website is public.

  30. 247.skApril 3, 2017

    Hello, I have created a custom form, published it, defined shortcode, but it won’t show. It acts as if it isn’t published (only submit button is showing), but I’m pretty sure it’s published. Demo forms are working fine. What can be the issue ?

    • 247.skApril 3, 2017

      Update: There is a form with id="usp-form-error:usp_get_form_id:1:0" instead of my form. So I guess there was some error, but it’s not well specified, so I have no idea what happened.

      • Jeff StarrApril 4, 2017

        Glad to help. That particular error happens when the form id is incorrect in the shortcode. For example, if you have this as your shortcode:

        [usp_form id="example"]

        But the form ID is actually something else, like “contact”, then you will see that error.

        Best advice is to double check the form ID and compare with the shortcode to make sure it’s correct.

        Note: If you’ve changed permalinks/URLs/slugs/names of the forms before they were published, it might be easiest to simply start over by creating a new form and copy/pasting the contents over from the old form. That way the shortcode provided on the “USP Forms” screen will be correct.

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